Frequently Asked Questions
Are my payments safe on your site?
Yes, your payments are completely safe on our site. We use advanced encryption technology to ensure all your payment information is secure. Our website complies with the highest industry standards for online transactions.
Can I use my credit/debit cards safely on your website?
Absolutely. We accept all major credit and debit cards, and our payment gateway is PCI-DSS compliant, ensuring your card details are handled with the utmost security.
What types of gifts do you offer for new mothers?
We offer a wide range of gifts tailored specifically for new mothers, including pampering spa kits, personalized jewelry, cozy loungewear, and much more. Our selection is curated to provide comfort, relaxation, and a touch of luxury to celebrate this special time.
How do you ensure the quality of your products?
We carefully select products from trusted brands and suppliers known for their quality and reliability. Each item is thoroughly reviewed and tested to meet our high standards before being added to our store.
What is your return policy?
We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund or exchange, provided the items are unused and in their original packaging.
How long does delivery take?
We offer several delivery options to suit your needs. Standard delivery typically takes 3-10 business days. As the products are specially tailored for you on request, express delivery options may not be available. Please check our delivery page for more details and any current updates.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email with tracking information so you can monitor the progress of your delivery in real time.
Do you ship internationally?
Currently, we only ship within the UK. However, we are working on expanding our services to include international shipping shortly. Please stay tuned for updates.
However, our digital products are available for immediate download for both local and international customers
How can I contact customer support if I have an issue or question?
Our customer support team is here to help you with any questions or concerns. You can reach us via email at admin@audezin.com, or by calling our helpline at +447831 184440. Our team is available Monday to Friday, 9 am to 7 pm.
How long will my order take to arrive? For information concerning our shipping times please visit our 'Shipping and Handling' page